Yes! We ship internationally. Carrier and shipping times may vary depending on your location. Tracking details will be provided once your order ships.

Orders are typically processed within 1–3 business days. Domestic U.S. orders arrive within 3–7 Business days after shipping. International delivery times vary by country.

All sales are final. We do not accept returns or exchanges unless the item arrives damaged. If your order is damaged, please contact us at info@sugapak.com within 7 days with photos, and we’ll help you out.

We’re so sorry! Please email us at info@sugapak.com within 7 days of delivery with your order number and photos of the damaged item and packaging. We’ll replace it or issue a store credit.

Orders are processed quickly, so we may not be able to make changes once they’re placed. If you need help, reach out to info@sugapak.com as soon as possible and we’ll do our best!

We accept all major credit/debit cards, Apple Pay and other secure payment methods at checkout.

Yes! You’ll receive an email with tracking details once your order has shipped.

Yes! You can select gift packaging at checkout and include a custom message for your recipient.

You can reach us anytime at info@sugapak.com or through our contact form. We typically respond within 1–2 business days.