At SugaPak, each order is carefully processed, packed, and fulfilled with the highest level of care and attention to detail to ensure customer satisfaction. Due to the custom nature of our products and the effort that goes into every package, all sales are final. We do not offer returns or exchanges at this time, and we kindly ask that you review your order details carefully before placing your purchase.

However, your satisfaction is very important to us. In the rare event that your order arrives damaged, defective, or incorrect, please don’t hesitate to reach out. You must contact us within 7 days of delivery by emailing info@sugapak.com. Be sure to include your order number and attach clear photos showing the issue so we can assess the situation promptly. Once we review the case, we will work with you to resolve the problem—whether that means sending a replacement item or offering another suitable solution.

We appreciate your understanding and thank you for supporting our business!